Public Works Services
In 2005, on the initiative of civil engineering offices in Southern Germany, aquabench GmbH developed a process benchmarking product for traffic safety control and the related subprocesses. The objectives of the projects were, in particular, the following:
- more efficient realization of tasks
- creation of transparency regarding the performance of services and costs
- structuring of information processes and decisions
- motivation of all employees
- optimization of “customer satisfaction”
- statement regarding sustainability, quality and social responsibility
The project was successfully completed in the first quarter of 2007. Through the mutual intensive exchange of experience and the structured comparison of the data collected following the plausibility check and the analysis of costs, various influential factors for the determination of a company’s position were discovered:
- site inspection cycle
- procedure for site inspection (means of transportation, documentation of results)
- classification of traffic safety inspectors
- management of human-resource allocation
- management of the vehicle fleet
This allowed the participants to discover individual weaknesses and pronounce measures for the optimization of their own processes. The benchmarking methodology was applied, for the first time, to a direct process from the scope of activities of engineering offices. Furthermore, a performance indicator system was developed that enables the objective and transparent description and evaluation of the process. It has been proven that the benchmarking methodology can even be successfully applied to the fiscal divisions of public authorities.
Traffic Safety Control Process Model
Because the project was so successful, an additional benchmarking product is being developed for a further process in the area of civil engineering. Now, third-party excavations are to be examined more closely. This includes those structural interferences with the streets, sidewalks and public areas that are not arranged by the municipalities but by other institutions such as energy supply companies or telecommunication companies in order to relocate their own supply lines. Important considerations for the improvement of the situation of the municipalities are expected from the benchmarking. The following items are to be reviewed in detail:
- coordination
- inspection
- supervision of construction
- legal protection (assertion of claims)
- quality assurance
- implementation of regulations and warranty claims
We anticipate initial results from the third-party excavation pilot project for 2008. Currently, in addition to the successful development of benchmarking methodology for the third-party excavation process, a continuous advancement of the process traffic safety control benchmarking on a one or two-year rotation with constantly changing scope of participants is sought. The inclusion of new participants should in particular enable the provision of other points of view regarding the performance of the process.
Example of a Participant Profile for the Process as a Summary for all Types of Inspection
Interested parties are welcome to obtain information on aquabench GmbH projects for the area of civil engineering offices. Benchmarking lives from mutual exchange!
| Project | Contact | Phone | |
| Process Benchmarking Third-Party Excavations | Marius Wilke | 49 (0)2203 - 359 29 – 27 | m.wilke@aquabench.de |
| Process Benchmarking Traffic Safety Control | Marius Wilke | 49 (0)2203 - 359 29 – 27 | m.wilke@aquabench.de |
Reference Customers for the Civil Engineering Project
| Name | Participant | Tel.: | E-Mail: |
| Ilk, Michael | Stuttgart | 49(0711) 216-253849 | michael.ilk@stuttgart.de |
